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The warranty on factory defects for the products on varies from 6 to 36 months as follows:

  • Electric Rifles: 12 months;
  • Gas rifles: 6 months;
  • Sniper rifles: 6 months;
  • Gas, Electric, CO2 guns: 6 months;
  • Spring pistols: 1 mese;
  • Optical devices (spotting scopes, red dot, laser) Strike Systems: 6 months
  • Batteries for AEG: 30 days;
  • MOSFET Gate: 12 months
  • Sightmark products: fino a 36 months;
  • Fenix ​​products: fino a 24 months;

All Softair Shop products are tested and checked in advance both to verify compliance with the descriptions and to check their actual operation. The products sold are governed by the international standards in force today.

Batteries and battery chargers are inserted by the manufacturer as a tribute to the first use of the ASG, this does not mean that these do not work but, they are not subject to any form of guarantee or assistance.

Not all parts of consumption, even anomalous, and all breakages / defects deriving from improper use or ignorance on the functioning of the products are not covered by the guarantee. The category includes the use of unsuitable and / or compliant devices, unsuitable and / or compliant batteries, unsuitable and / or compliant shot and / or gas.

All malfunctions not directly attributable to a manufacturing defect are not covered by the guarantee.

Once the actual ASG malfunction has been verified, we will return the fully functional object to the Customer, at our expense.

The tampered, disassembled, modified by the Customer or third parties will lose any form of guarantee and will be considered as objects in assistance.

In the event that the defect was not a manufacturing one, we will proceed with the low cost repair and shipment to be paid by the customer.

For return methods, see the information in the Returns section.